“Without the involvement of Fairisle, we would still be ‘stuck’…”

Professor Rebecca Lingwood

Provost, Brunel University, London

We’ve worked with Fairisle on a number of projects now. The latest piece of work was probably the most challenging. Brunel is a research-intensive university. We are committed to focusing our world-leading research in ways that deliver creative solutions to global challenges and bring economic, social, and cultural benefit. Of course, this doesn’t just happen. A lot of hard work goes on behind the scenes to support our research strategy.

Whilst our research support was effective we knew there was some room for improvement, particularly in bringing the support closer to the point of delivery. We had conducted a detailed review into this issue, but we were finding it difficult to implement the findings.

Detailed understanding

Fairisle consultants built a detailed understanding of these dynamics. Before long, they had created a clear framework for delivering the required changes. But Fairisle didn’t just take the recommendations and put them into a plan. They went deeper and helped us get a real understanding of the underlying reasons why change had proved difficult. They helped us to create dedicated teams to address each stream of the change plan.

Agile working

By introducing agile working, Fairisle supported our people to take the lead on delivering the changes in a planned and measured way. They helped us to maintain clarity on our objectives, always supporting us to keep the ‘big picture’ in sight. As circumstances changed (and particularly when Covid happened), Fairisle helped us to come up with practical solutions to ensure we could still make progress towards our goals. They were also good at getting down to the detail of delivery so that we could develop a clear set of new processes and working arrangements.

People really benefited

Our people really benefited from working with Fairisle, especially as agile working naturally brings people from different parts of the organisation together to work towards a common goal. Fairisle introduced our research support teams to a valuable range of tools and techniques to assist them in their change work.

New skills

Without the involvement of Fairisle, we would still be ‘stuck’ with our research support strategy, leading to frustration and inefficiencies in delivery. We now have a good resolution to a long-standing unresolved review and research services fit for delivery of the research strategy. Our teams work well together, with new skills and the ability to deliver further improvements. I personally have learnt a lot from Fairisle’s approaches and perspectives.

More client stories

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